Your customers are
our first priority
We have the best experts to elevate your business to the next level, try it and you will see! We have the best experts to elevate your business to the next level.
Developing trust in your customers!
CALLNOVA incorporation with its team of representatives handling all the queries of its customers to give them a real-time solution. Where a lot of major industries of the market are getting benefit from its keenness and contemplation.
Irrespective of giving respective solutions through calls also serving via emails, messaging, and live chat services. For your business development, we are searching market trends, telemarketing campaigns, and prompt queries solution.
TRUKING
CALLNOVA incorporation, MPA communication call center services, is providing dedicated truck dispatching services….
TAXI
CALLNOVA incorporation is working as professional call takers, and taxi dispatching services by using updated software….
BPO
CALLNOVA’s business process outsourcing services are designed with the strategy of getting awesome outcomes….
INBOUND
Inbound call center solutions provided by “CALLNOVA” is focused on the benefits of our customers….
OUTBOUND
CALLNOVA is providing a complete outbound call center solution, designed to fit the….
CHAT SUPPORT
CALLNOVA services of live chat outsourcing include live chat, email, messaging, telephoning, and social media….
Quality & Efficiency
Our main services
TRUCKING
INBOUND
TAXI
OUTBOUND
BPO
CHAT SERVICE
Quality & Efficiency
Fast & Secure Calls
Business Voice
99%
Unified Communications
99%
Contact Center
99%
Network Services
99%
The business process outsourcing experts
CALLLNOVA is, one of the leading services provider industries working as your partner in business outsourcing that is striving to make you more productive, efficient, and particularly working on your business goals.
Being a third-party service provider, we are handling all the responsibilities of your business to build a leveraging talent. With our services of BPO.
We are keeping the focus on your core business competencies, reducing costs, workflow management, and continuous supply of commercial and legislative requirements.
One more service is recollecting of funds of the principal of costs reduction and increasing market shares. Recently we are handling the business operations of large companies and giving them services pertaining to all major markets.
We are giving outsourcing services with more flexibility and scalability to make your nerves relaxed and maintained a hassle-free business schedule. CALLNOVA’s business process outsourcing services are designed with the strategy of getting awesome outcomes like time-saving, business optimization, and money savings.
We are providing a variety of services to our clients including sales, marketing, technical support, live chat support, email services, answering services, fulfillment, voice response, and many more. In addition, we are here to provide nearshore, offshore, and domestic outsourcing services.
Our highly trained agents and team members will give you both horizontal offerings and vertical-specific, offerings, and their performance metrics are regularly monitored by our experts. Through our intelligent operations, we are assisting to work smarter, scale faster, to be more productive and data-driven.
Inbound call center services
Inbound call center solutions provided by “CALLNOVA” is focused on the benefits of our customers. We are working with the industry knowledge by our years of experience that is enabling us to meet the demands of our clients with more flexibility and ease.
Our inbound call center services are building contact center services to global customers in all major industries. Our unique inbound customer services are enabling our clients to attain their business goals and remain ahead of the competition.
Our highly specialized team members are receiving high volume calls for sales, tech support, appointment, scheduling, and giving satisfaction to our customers by the provision of timely support and help. For the improvement of our work efficiency, we have provided access to real-time performance metrics to all our inbound call center agents.
Callnova is offering such training to its agents that is enabling them to handle all the incoming calls of its customers according to its needs. IVR (interactive voice response system) is used by callnova to assist our customers to connect with the computer system by using voice commands and the best routing of calls.
For best quality control we are also giving call monitoring system to listen to our customers in actual time. For our tech support and legal liabilities we are offering call recording software to ensure customer interactions. We are also responsible for regular monitoring of our call center agents by giving control of call reporting to our managers.
Moreover, if you want to get the best inbound services with a real-time wallboard, automatic call distribution and customized waiting experience CALLNOVA is a platform there.
Outbound marketing services
CALLNOVA is providing a complete outbound call center solution, designed to fit the business model of our different clients. We are working with a team of world-class experts and partners to leave no stone unturned in the journey to success.
Every business has a different nature and there are various perspectives on which it depends we are working by keeping all the factors into consideration for your survival in the industry.
With the interaction of our highly trained experts, we are striving to make sure happiness and satisfaction of our customers.
With highly customized, professional, and personalized experience we are providing live operator assistance for all the inquiries of our customers. Furthermore, also provides services of telemarketing campaigns for cold calling and smooth appointment settings.
With our outbound call center services, we are constantly finding market potential clients pertaining to the best range of costs.
CALLNOVA incorporation is working as a global outbound service provider using the latest technology and reliable infrastructure. Our work strategy is designed to build positive customer relationships, increase sales and find new potential markets.
CALLNOVA has introduced customer retention services to make a chained customer line by the existence of previous clients and find a new one for the conversion of high-potential leads into potential customers. Here we are also striving to thrive you expand your business. One of our core values is ensuring frequent follow-up services to give a feeling of appreciation and being heard by our customers.
Online agent’s live chat services
It is an aphorism that serving clients in person is somewhat more inconvenient than the provision of services digitally so “CALLNOVA” incorporation is also serving its clients with online live chat services.
Our services of live chat outsourcing include live chat, email, messaging, telephoning, and social media. We are striving to pay the needs of our clients through consistent experience, constructive communication, and secure data sharing that is accompanied by our live chat services. Moreover, finding some cost-effective customers in an adequate way makes us versatile and competitive in the industry.
As the best service provider in the industry customer support is our next frontier and we are keeping online chat services on priority for your satisfaction. Competent agents of our company know how to deal with clients of various industries and their visibility with different deals.
We are also working on the provision of quick services as the solution to 90% of problems, complaints, and queries within 5 minutes. Furthermore, our average response time gives us the next level in the market.
To enhance the productivity of our workflow we are using advanced technology and software one of them is customer service software that is assisting in building more loyal customers, more profitability, and a productive workstation.
CALLNOVA incorporation is also regularly monitoring SLAs, time rules, forums, agent ranking, canned messages, and proactive invitations. To find the best customer support services we have introduced a customer portal for live chat operators.
To find the proficiency of our agents we are also using a live chat typing test tool to give a status to your business.
Every Question has an Answer
Looking for Call Center Services
From smarter software to specialized agent training, our multi-channel expertise encourages.
Inbound Call Center Services
Outbound Call Center Services
Order Management Services
Sales and customer Aquisition
Email support
Technical Helpdesk Services
Live Chat Support
Quality & Efficiency
How it works?
We are integrating through different tools and assisting support for regular workflow including ACD, IVR, dialing software, customer relationship management tool, workforce management tool, headsets, and desktops.
Moreover, we are working with a team of professionals who are leaving a powerful impact on our clients rather than our advanced processes and technology.
Through the line of our work, we take orders and arrange things to put heed on our setting of objectives, analysis of metrics, customer reliability, and your business goal accomplishment. Through our strategic operations, we are working to eliminate barriers, give work-life balance, and find of gateway to plenty of growth opportunities.
Here we are also troubleshooting both product and service issues from a firsthand perspective by using QA to monitor all the data to provide you with the highest level of customer service.
our customer-focused outlook, computer literacy, typing skills, stellar communication skills, efficient and prompt problem-solving power, organized multitasking, and product or company knowledge are making us competitive in the market due to which we are giving more satisfaction and flexibility to our existing and new clients.
Award
Projects
Happy clients
Up Time
Let’s start the journey
Are you ready to move forward?
The right dispatching company CALLNOVA is working to keep in account all the needs and wishes of our customers to give them a deep understanding of care and loyalty.
As we are working through some brand voices where everything is chained and organized, in the same way, we found a digitalized system for the calculation of cost that can be used by both servers and customers. Here team members are striving for a careful shipment by making it scheduled.
One of the reasons for the competition of such a company is based on the skill specialty of our dispatchers who are making a process smooth by examining the route before dispatch which involves the monitoring of a lot of factors such as conditions of the road, traffic conditioning, weather, shortest path, bridges, railways and many more.
We are working on the contract bases with cargo owners and carriers, truck owners, to make both customers on track. So we are using a variety of vehicles for freight transport that depends upon a lot of factors such as cargo and route conditioning.
Moreover, we are not working with legal entities or companies but also can serve individuals for the transmission of their luggage. Our system is running on a modern navigation system to keep our team and customers in direct contact and also proving some free apps and software for the reliability and convenience of our customers. For the safe arrival of cargo, our dispatchers are continually directing drivers and cargo owners from loading and unloading points.
CALLNOVA is working to make its customers happy and hassle-free.
Always Good &
Latest News
Every Question as an Answer
Frequently Asked Questions
From smarter software to specialized agent training, our now or atlest tomorrow ultra good ok nice go away multi-channel an expertise encourages engagement that increases even satisfaction and drives conversion.
What is the process for switching from another contact center?
What industries do your agents have the most experience in?
When is the best time to switch to your call center?
What is the process for switching to you?
What industries you are most experience in?
We are most experienced in Truck Dispatch, Limo & taxi Dispatch, Order taking, Lead Generation, and Chat support.
Do I have to pay monthly ?
Yes, You can pay monthly or fortnightly for all the service charges.
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation
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